Data Protection Policy

1. What kind of Data will this DPP Apply to

This DPP applies to "personal data" which means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access.

Examples of personal data we may collect include:

• Name
• NRIC, passport or other identification numbers
• Nationality
• Gender
• Date of birth
• Marital status
• Telephone number
• Mailing address
• Email address
• Photographs and audio-visual information
• Employment information
• Financial information

2. What is not Personal Data

Data that has been anonymized so that the individual is no longer identifiable is not personal data. Anonymization techniques include:

• Replacing identifiers
• Removing values
• Banding or hiding the value
• Mixing up or replacing values
• Removing certain details

3. Collection, Use and Disclosure of Personal Data

We may collect, use and disclose your personal data for the following purposes:

• Providing services to you
• Verification and identification purposes
• Enabling Police Licensing Regulatory Department
• Job placement services
• Loan processing
• Use of our services
• Evaluative purposes
• Lucky draws and contests
• Payment processing
• Responding to enquiries
• Maintenance and updating of records
• Administrative and operational purposes
• Tax filing requirements
• Credit notes and refunds
• Fees and charges collection
• Claims processing
• Billing, accounting and auditing
• Disclosure to auditors
• Disclosure to government authorities

4. Consent

a. Consent Required

We will only collect, use or disclose your personal data with your consent, except in specific circumstances where consent is not required under the PDPA.

b. Provision of Consent

Your consent may be provided in various ways, including:

• Written consent
• Verbal consent
• Consent through electronic means
• Implied consent through your conduct

c. Withdrawal of Consent

You may withdraw your consent at any time by contacting our Data Protection Officer. However, please note that:

• Withdrawal of consent may affect our ability to provide services to you
• We may still retain your personal data for legal or business purposes
• Withdrawal of consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclosure without consent is permitted or required under applicable laws

5. Data Quality

We will make reasonable efforts to ensure that personal data collected by us is accurate and complete, having regard to the purpose for which the personal data was collected, used or disclosed.

6. Data Security & Retention

We will protect personal data in our possession or under our control by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.

We will also cease to retain documents containing personal data, or remove the means by which the personal data can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which that personal data was collected is no longer being served by retention of the personal data.

7. Use of Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit our website. We use cookies to:

• Remember your preferences
• Analyze website traffic
• Improve website functionality
• Provide personalized content

You can control the use of cookies through your browser settings.

8. Access and Correction

You have the right to access and correct your personal data in our possession or under our control. To do so, please contact our Data Protection Officer.

We may refuse to provide access to your personal data in certain circumstances, including:

• Where the personal data is subject to legal privilege
• Where disclosure would reveal confidential commercial information
• Where the personal data was collected for an investigation or proceedings
• Where the request is frivolous or vexatious

9. Transborder Data Flows

We may transfer your personal data outside of Singapore. When we do so, we will ensure that the recipient of the personal data provides a standard of protection to the personal data so transferred that is comparable to the protection under the PDPA.

10. Enquiries and Complaints

If you have any questions about this DPP or would like to make a complaint about our handling of your personal data, please contact our Data Protection Officer:

Note: If you have provided your personal data to us through a third party, please contact that third party directly if you have any questions about their handling of your personal data.